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The Organisational Apology
Too often, organisations issue unemotive apologies, as though that will resolve an error and absolve responsibility. But true apologies are far more complex than that, and we need to do better.
Bursting Your Bubble
We tend to – instinctively – surround ourselves with people who think, act and believe similarly to us. What might this mean for our HEIs?
The Post Office and HE Governance – Some Reflections
The failings of governance in the recent PO scandal have far wider ramifications than the PO alone. The issues in the recent IoD report show how HE and other sectors could – and indeed must – learn from this horrific scandal.
The Power of Pareto Thinking
The Pareto Principle is a wonderful and mysterious ‘rule’ that has inspired me over the years. In this blog, I explain why it is so powerful and simple.
‘This Lightbulb Will Never Work’ and other stories
Failure is undoubtedly the most high impact – if also the most painful – form of learning. In this blog I explore why we should embrace it.